Last Updated: May 2026

Thank you for shopping with The Greeneedle. We are committed to getting your order to you as quickly and efficiently as possible.

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Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

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Shipping Carrier

We ship orders using a variety of trusted shipping carriers, including USPS, UPS, FedEx, and other reputable delivery providers, depending on destination, package size, service availability, and the most efficient shipping method. The carrier used for your order will be selected at our discretion to help ensure timely and reliable delivery.

 

Estimated Delivery Times

Estimated delivery times vary based on your location, the shipping method selected, and carrier operations. While we strive to meet estimated delivery windows, delivery dates are estimates only and are not guaranteed. Delivery delays may occur due to weather, holidays, carrier disruptions, or other circumstances beyond our control.

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Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (when available).

Tracking updates are provided directly by the shipping carrier. Please allow up to 24 hours after shipment for tracking information to become available.

 

Shipping Addresses

Please verify that your shipping address is complete and accurate before placing your order.

The Greeneedle is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses provided during checkout.

 

Lost or Delayed Shipments

While we work hard to ensure timely delivery, The Greeneedle is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, or other events beyond our reasonable control.

If your package appears to be lost or significantly delayed, please contact us and we will gladly assist you in working with the shipping carrier to help locate your shipment.

Once an order has been marked as delivered by the shipping carrier, The Greeneedle is not responsible for lost or stolen packages. Customers are encouraged to contact the shipping carrier directly and, if necessary, local authorities regarding missing deliveries.

 

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at info@thegreeneedle.com. Please include your order number along with photos of the damaged product and its packaging.

We will review the issue promptly and work with you to determine an appropriate resolution, which may include a replacement, exchange, or other remedy at our discretion.

 

Questions

If you have any questions regarding shipping or your order status, please contact us at:

The Greeneedle
Email: sales.greeneedle@golfinjones.com